Customer Reviews

See What Our Customers Are Saying

Brad has been very helpful along the refinancing process. He made himself available when I needed clarifications and change features on the refinance. I am very pleased with Brad and GEM Mortgage services. Thanks!
Rafael U
Lyle has always Kept in contact with us over the years. Always given us honest advice. And through our last transaction saved us a bunch of money. Thank You Lyle..
Michael G
Lyle explained every detail of the process so it was easy to understand and we felt comfortable during the process. We have worked with him in the past and have referred him to friends.
Kimberly G
Everything was done quickly and simply.
Benjamin M
Brad Puckett is wonderful! He really made this refi very easy!!!His communications were spot on, and made sure we signed when we needed to, and answered all our questions! Te only thing that would be better is if this was free! LOL!
Nancy M
Brad is professional but also personable. Truly enjoyed working with Brad!
Cynthia C
Thank you so much for all the work
Linda C
He made the experience very easy and understandable. He would answer any questions you might have and is reachable during the whole process.
Mong H
I worked with Brad when I first purchased my home and with my refinancing. He has always been extremely helpful and knowledgeable and is just overall great!
Rita G
Very helpful throughout the whole process and responded quickly to any questions we had.
Kristoffer F
I received personalized and consistent communication and support from Brad Puckett. Brad takes the time to explain market trends and the reason behind mortgage rates and the loan process. Very easy to work with.
Suzanne R
This is the third time I've worked with Lyle and he is always sure to explain all details and options thoroughly. He keeps me informed every step of the way and always makes sure to check with me before he makes any changes or decisions. And overall he is a pleasant and nice guy all around. Gladly recommend and refer him to anyone anytime!
Kristopher W
Working with Lyle was an absolute pleasure! He was super responsive anytime we had a question, and he didn't hesitate to spend his time educating us as first-time home buyers. I am so glad we found him and I plan to recommend him to everyone I know who is going to buy a home. Thank you, Lyle! You made us feel secure and confident every step of the way. We are so glad to have had your support on our journey of buying our first home!
Stefanie K
Brad is very knowledgeable and if we had any problems he was right onto it in finding any answers we needed. I would recommend Brad to any one that was looking to refinance or get a loan.
Shane L
Brad was very professional and easy to work with. He is a top professional.
Calvin R
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